Shipping

All domestic orders are shipped from our stockroom in New Jersey USA through USPS.

We are a small  independent company and at this time we keep part time operating hours. We are delighted for your order and will attend to it with care as soon as we are able. We currently have a twice weekly schedule for attending to packing and shipping with orders. Please keep our processing time in mind when placing your order. 

Once your order has been processed, you will receive a shipping confirmation email with a tracking number.

We are unable to provide tracking information beyond that supplied by USPS.

Orders typically arrive 2-8 days after leaving our stockroom, please note we do not guarantee delivery dates.

Please double check your billing and shipping address when placing an order as we are unable to reroute packages once they leave our stockroom.

We are responsible for your order until it is shipped. We are not responsible for packages that are lost, damaged in transit, or stolen. If a package is indeed lost, damaged in transit, stolen, or marked as delivered but not received, please file a claim with the carrier to seek reimbursement, it is your responsibility to do so.

Standard shipping does NOT include insurance. Please contact us at questions@jansdotter.com if you would like to add insurance to your order.

 

International Shipping

We offer international shipping to Australia, Canada, Europe, and Japan. If you wish to place an order for shipping to a location outside of these regions, please email us at questions@jansdotter.com with the shipping address and order details and we are happy to calculate a shipping cost for you.

Please note that arrival times vary by destination. All customs fees, taxes, and import duties levied by the receiving country are your responsibility. 

Fees and taxes vary by region and these fees are not included at the time of checkout.  

 

Returns & Exchanges

We want you to be happy with your order and if you are not, you can return it to us for a full refund. Please note that subtle printing imperfections may occur, and color may vary from ink lot to ink lot, making these products special handcrafted and unique items and not necessarily a faulty item .

If you want to return your order, please email questions@jansdotter.com within 14 days of receiving your order. 

After 14 days we cannot offer exchanges or refunds of any kind. 

To be eligible for a return, your item must be unused and in the same condition that you received, in its original packing and with the receipt or proof of purchase.

Please note that original shipping costs are non-refundable. 

The following items are considered final sale and can not be cancelled, returned, or exchanged: 

• Framed Art Prints
• Fabric by the yard
• Gift Cards
• Sale items 
• "Seconds" 
• Items purchased at in-person events 

We will send you the address for your return. You will be responsible for paying for your own shipping costs for returning your item. Please consider obtaining tracking information or purchasing shipping insurance, as we can not issue a refund if an item is not received. We are not responsible for any damage sustained during shipment so please package your return carefully. All international customers are responsible for shipping, taxes, and duties levied by your country.

 

Refunds

Once we receive your return, we will inspect your return and let you know if your return is approved or rejected. 

If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment. 

Please note that payment processor timelines vary.

 

Exchanges

If you need to exchange a product, send us an email at questions@jansdotter.com and we will provide next steps.

If you have any other questions, please email: questions@jansdotter.com. 

We are happy to help.